Frequently Asked Questions
Yes, you have the right to choose Golden Touch Auto Body. We work with all insurance companies and will protect your interests.
No. We will work with your insurance company.
No. REMEMBER....It's your choice! Take it to the Best!
No. If requested, you may supply one estimate from the shop where you intend to have the repair work done.
If you are the claimant, (you were not at fault), you are entitled to a rental car during the time your car is being repaired for up to 30 days. Insured's see your policy coverage or ask your agent.
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. We will do the rest.
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade the technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
If you need a rental car, you can check your insurance company's web site for their approved agency and procedures.
We guarantee all repairs as we stand by the quality of the work.
The amount of deductible that you will be responsible for is determined by your insurance policy. Please see your policy or call your agent.
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
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